Return, Refund and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly, we cannot guarantee any changes or cancellations after your order has been placed.

If you wish to modify or cancel your order: contact our customer service as soon as possible by email* at hello@volapet.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To expedite the processing of your request, please indicate "Cancel my order" in the subject line of your email and include your full name and order number in the body of the email. 

Return and Refund Policy

If the order has been shipped, rest assured, you can return it for a refund, subject to the rules below.

Our refund policy lasts 30 days.

If 30 days have passed since the delivery of your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once the device has been used.

Other items that cannot be returned:

Gift cards

* Digital books

To make a return, you must provide us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Reimbursement of delivery costs is only possible in the event of cancellation before the parcel is sent.

Late or missing refunds:

• Check your bank account

• Contact your bank

• Processing time generally takes 7 to 14 business days

If you have done all of this and you still haven't received your refund, please contact us at hello@volapet.com

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often a processing time required before a refund is posted.

If, after completing all these steps, you still haven't received your refund, please contact us at hello@volapet.com.

Sale items (if applicable)

Only items at regular price can be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged.

If you wish to exchange it for the same item, please send us an email to hello@volapet.com

Shipping

To return a product, you must contact us by email at: hello@volapet.com and we will inform you of the procedure as well as the address of our warehouse which is able to receive returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we advise you to consider using a delivery service that allows you to track the package or to purchase delivery insurance.

We do not guarantee that we will receive the item you return to us.